Following are our policies which we have drawn cosidering to provide maximum benefits for our customers. We ask you to go through the page carefully and also refer to our FAQs section for more information. However, should you have any further queries our doubts in your mind, please feel free to contact us. We will be glad to answer your questions.

Ordering Policy
There is no minimum order when shopping in Retail site. To shop at wholesale prices the minimum cart value should be US$ 300. However, for larger orders or to have your own designs manufactured with us, you are requested to contact us by email.

For customers who wish to have their own designs made with us, we are obliged to charge you for the costs of master moulds and counter samples.

Kindly note we do not send any free samples on request. Any required sample has to be paid for.

Shipping Policy
We will usually ship orders within the next working day once the payment has been received. However, if a particular item or quantity is not in our stock, we will notify you by email to sort out the issue before shipping the complete order.

We will always provide you with the scanned copy of postal / courier receipt or airway bill for your online tracking convenience.

If the products ordered are of your own designs, the estimated shipping dates will be informed to you after you have received and approved the counter samples.

Kindly note we are not liable for any customs clearance delays or seizures at your end.

Payment Policy
Payment for all orders placed via our website or by email confirmation has to be made prior to shipment. We shall not process the order until we have received payment confirmation from our bank or Paypal. For large wholesale orders and for our returning customers we can consider accepting a deposit amount. But on case by case basis. However, a minimum deposit of 50% of the total invoice value has to be made in advance and the balance prior to shipping of merchandise.

Cancellation / Return / Refund Policy
We always check, clean and neatly package all our products prior to shipping. However, if you must return the merchandise after you have received for any reasons, kindly note this is accepted by us only in the following cases...

a. If the merchandise was damaged when it was delivered to you.
b. If the design was not as per what you had ordered with us.
c. If the specifications were not as per the samples that you had ordered with
us. (in case of your own given designs)
d. If the merchandise was sent to you at a much delayed date as per stated in
our pro forma Invoice. (not calculating the delays caused due to lost parcel in
transit or at customs clearance at your end)

In any of the above cases you the right to return the merchandise provided you have not worn it and shipped back to us within a week?s time after receipt.

We reserve the right to replace the merchandise in proper order again or refund the amount at our own discretion.

Should the packet get lost during transit a complete enquiry has to be made at both the ends and only if either the shipper or consignee is able to produce a letter from the postal or courier we will reship the entire order again. Failure to do so does not bind us in anyway to reship the order. This decision is at our discretion which will be considered on case by case basis.

If you decide to cancel the order for any reason after the payment has been made, we reserve the right to deduct 25% of the invoice value if the merchandise ordered were from our website. In cases of merchandise that are under production as per your own required designs, or wholesale orders of our designs, we reserve the right to decline your cancellation request and will not refund the payment or deposit made to us. All cancellations will be considered on
Case by case basis at our discretion.

Privacy Policy
We have very strict policies for all our client's personal information and order history. Your personal information is kept very confidential. We do not sell, rent, barter or trade e-mail addresses. No information is ever distributed to leaked to any third party under any circumstances. We shall not send you any spam messages or ask you about your credit card information. You will receive our newsletters only if you have subscribed for it. You are free to delete your account at anytime you wish to.

Security Policy
We want your shopping experience to be enjoyable and secure. The purchase area of our site is secure. This means that any credit card information you provide to our payment system is protected by high encryption. With regard to overall security, we use industry standard state of the art encryption technologies when transferring and receiving data exchange within our site. The facilities that house our server are physically secured to protect against loss, misuse or alteration of all data and information collected.